We respect your privacy and are committed to protecting your personal information.

1. What Information We Collect

We may collect:

• Name and email address
• Account login details
• Course progress and quiz responses
• Photos submitted for assignments (in certain courses)
• Customer support communications
• Testimonials you provide
• Technical data (IP address, browser type, device data)

We do not knowingly collect sensitive health information.

2. How We Collect Information

We collect information when you:

• Enrol in a course
• Create an account
• Submit assignments or contact support
• Subscribe to emails
• Visit our website (via cookies and analytics)

3. How We Use Your Information

We use your information to:

• Provide course access
• Deliver support and feedback
• Issue certificates
• Send service and marketing emails
• Improve our courses and platform
• Meet legal obligations

4. AI Use

We may use trusted AI service providers to assist with email responses and assignment feedback. These tools operate under strict confidentiality and data protection standards.

5. Marketing

We may send you emails about courses, updates, or offers. You can unsubscribe at any time.

We may use website analytics tools such as Google Analytics to understand website usage.

6. Student Images

If you submit photos for assignments, we use them only for educational assessment. We do not use student images in marketing without written consent.

7. Sharing Your Information

We may share your information with service providers who help us operate our business, including:

• Kajabi (course platform)
• Mailchimp (email marketing)
• Payment processors
• Cloud storage providers

Some providers are located outside Australia. We take reasonable steps to ensure data is handled securely.

8. Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

If a data breach occurs that is likely to cause serious harm, we will comply with our obligations under the Australian Notifiable Data Breach scheme.

9. Access and Correction

You may request access to or correction of your personal information by contacting us at hello@theonlinemakeupschool.com.

10. Children

Our courses are intended for adults. If we learn that we have collected personal information from a child without appropriate consent, we will delete it.

11. International Users

By using our services, you understand your information may be processed outside your country of residence.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on our website.